06/28/05 Tech Support Call Ettiquite

1. When calling support have your computer turned ON

2. Do not call in from your cell phone in your car, your work phone, a friends house etc. if the issue is something to do with the service - we cannot walk you through anything if you are NOT in front of the computer.

3. Please do not call in when there are children or other people screaming, crying or partying in the same room with you.

4. Please do not smack "discipline" your children while we are on the phone. If you need time to discipline your children please call back when they are asleep or something. The same goes for your spouse, partner, roommate, etc.

5. Please do not call into support if you think you can fix the problem. In other words, do not call in for help and then tell us we are wrong (arguing with us). If you don't need us don't call in.

6. Please follow our verbal instructions without trying to jump ahead and clicking your mouse on everything you can possibly click on.
If we are going too fast with our instrctions please say so and we will slow down.

All of these tips will help make the calls more efficient and quick.

Thank you!