Monday, August 15, 2005

Reply to Brad- re: dropped connection issue

Hi Brad, we read your post and since we did not know which Brad you are we will answer your "dropped connection" issue here.

Check out the Trouble shooting page-http://members.connectto.net/trouble.htm

There are some things to try that may help as well as things you can check on your end.

Examples:

If you are experiencing bad connections with things like dropped connections or general crummy connections here are some things you can try if you want.
1. Adjust modem port speed down from the maximum which is 115200 to 57600
To do that go into CONTROL PANEL, PHONE AND MODEMS, click the MODEM TAB, PROPERTIES, MODEM TAB again, change MAXIMUM PORT SPEED
Make sure you click OK and/or Apply as needed while leaving the Modem Properties.
NOTE: The instructions above are for Windows XP but steps for most operating systems should be similar.

2. Another thing to try is;
Adding 3 comma's to END of access number ,,,
This can sometimes help the modem establish a better connection and may help with dropped connection issues

**Also, if you are using Outlook Express make sure that "hang up after sending and receiving" is NOT checked. You can find that setting in TOOLS, OPTIONS, CONNECTIONS in your OE toolbar.

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