Calls for Outlook Express Tutorials on the rise

We cannot "teach" anyone how to use Outlook, Outlook Express or any other email client. These "tutorial" calls are usually 45 minutes long or more. While we are trying to explain things to a customer on "how to use Outlook Express" (which is not our responsibilty) other people may be trying to call because they cannot connect to the Internet or another issue that IS our responsibility.

If you choose the use these programs you will need to seek help from the company that makes the product. Our job is to help you with set up issues should you encounter them or send/receive issues depending on the error message you may receive. Some error message in these email clients have nothing to do with our service but is related to the software. It is important to make note of the EXACT error message and the number of the error message. We have a page listing many of the most common ones here
We offer the ability to use email clients with our email but once it is set up (all settings are correct) and there is nothing wrong with the mail server that is the end of our responsibility and you will need to find help from the software vendor.
We do our best to post error messages and the resolution for them on our site but our customers need to read the help for it to do any good.
The email help page is located here - Email Information & Help by ConnectTo.net