Email Information & Help

Outlook Express Errors

OUTLOOK EXPRESS ERROR No Socket Error 10060 0x800CCC0E

OUTLOOK EXPRESS ERROR 0x800ccc0f When Receiving and Sending E-Mail


OUTLOOK EXPRESS ERROR 0x8004210A, 0x8004210B, 0x8004210B


OUTLOOK EXPRESS - EMAIL WILL NOT DOWNLOAD (stuck on downloading messages- time out errors)

Outlook Express and Outlook Set Up Filter Rules

To see the entire list of Outlook Express Error Messages Please click here

Outlook Express Setup-Click Here

E Mail Messsage "HEADER" Example

If you are having trouble getting email from people (people are telling you the emails they send you bounce back to them) we will need the FULL MESSAGE HEADER/SOURCE and any error messages they receive in order to troubleshoot it.

If you cannot provide us with the information there is nothing we can do. Forwarding the bounce message will not be enough because most email clients cut the headers from the previous email when forwarding.

Forwarding a bounce message just provides the bounce error message which is only sometime useful.
We need you to 'view message source' or 'show all headers' and copy that information into the forwarded bounce email and send it to us-
A short example of what message source/header looks like is below.

Details: Return-Path: Delivered-To: Received: (qmail 99747 invoked by uid 0); 15 Aug 2005 17:18:40 -0000 Received: from unknown (HELO ( by with SMTP; 15 Aug 2005 17:18:40 -0000 Received: (qmail 86035 invoked by uid 0); 15 Aug 2005 17:19:18 -0000 Received: from by by uid 0 with qmail-scanner-1.22 (spamassassin: 2.63. Clear:RC:0( Processed in 4.701247 secs); 15 Aug 2005 17:19:18 -0000 X-Spam-Status: No, hits=0.3 required=5.0 Received: from unknown (HELO ( by with SMTP; 15 Aug 2005 17:19:09 -0000 Received: (qmail 31035 invoked by uid 0); 15 Aug 2005 17:18:23 -0000 Received: from by (envelope-from , uid 0) with qmail-scanner-1.25 (clamdscan: 0.83/1020.

Using webmail I can't get the "compose" window!

This usually happens when some people are using a pop up blocker.
You may need to disable you pop up blocker while using webmail- this includes the pop up blocker in the Propel Options

New-SPAM Information (anti-spam!)

Click Here

My email is stuck! I am trying to download it and it is getting stuck on a message and then I get a timeout error! OR, I keep getting duplicate Emails!

When this happens using Outlook, Outlook Express or any other email client you need to make note of what message it is getting stuck on. This is NOT and issue with our email server it is an issue with your email client.
There is usually a number on the message.
The best thing to do is to go to webmail and log in.
The webmail is at:
Log in and find the emails that are giving you trouble and delete them.
That should resolve your issue once you log out of webmail and back into your email client.
**For duplicate emails go into webmail, delete the emails in there, empty/purge the trash folder and log out. Please note that sometimes there is more then one email that will be causing a problem so you may have to repeat this process.

Fix for webmail Problem:
When opening an email I am returned to login page

This fix was submitted by Brian, one of our customers *Thank You Brian!
Possible Solutions:
Open internet explorer, click Tools, click Internet Options,
(1) Content Tab- disable Content Advisor,
(2) Advanced Tab- Browsing Section- Check Disable Script Debugging and Check
Install On Demand. Advanced Tab- Security Section- Check Allow Active Content to run in files on my computer

Please update your mail server settings if you have not already.
New Server Settings:
POP3-Incoming =
SMTP-Outgoing =

What is my e-mail address?

Your username

How do I add additional e-mail addresses to my account?

At the moment you will need to contact us either by e-mail or by phone 1-800-603-3022.
If sending the request by email please include your user name
and the new e-mail user names with passwords that you would like to add.

How can I change my e-mail password?

You can go to the password change page by clicking here

Click here for E Mail Set Up Instructions - Outlook Express, Eudora, Incredimail

I am getting a password error while trying to log into Webmail

Please make sure you are using only the FIRST part of your username,
nothing after that is used for e-mail log in.
EXAMPLE: - use ONLY janedoe and your password.
This is also the same when logging into mail such as Outlook and Eudora.

When I try to send an email to my friends I get an error!

If you are trying to send to 15 or more people at one time the email will not be sent.
We have SPAM filtering that restricts the number of recipients.

My friends are sending me email and it is being sent back to them!

It is probably due to the SPAM filtering we have.
First off, double check to be sure they are trying to send to the CORRECT email address.
Then, have them look at the message on the mail that came back to them.
If it has a message that the "user exceeds disk quota" you have too much mail in your mailbox.
Check all of your folders, trash, sentmail, etc.. and clean it out.
If the message reads "your server spammed me" go to the new SPAM info page at:
and read what to do under the "Blacklist" heading.
And please, take some time to read the entire page.

We will be adding more information on a regular basis.